Terms and Conditions

Effective Date: 5-11-2026
Website: Roam-N-Wag!.shop
Business Name: Roam-N-Wag!

Welcome to Roam-N-Wag! These Terms and Conditions explain the rules for using our website and purchasing products from our online store.

By visiting our website, browsing our products, or placing an order, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use our website or purchase from us.

1. About Roam-N-Wag!

Roam-N-Wag! is an online pet accessories store offering products for dogs, cats, and pet owners. Our products may include items such as pet travel accessories, beds, grooming tools, toys, bowls, collars, leashes, and other pet-related items.

Some products sold through Roam-N-Wag! may be shipped directly from third-party suppliers, manufacturers, or fulfillment partners. Because of this, shipping times, packaging, and product availability may vary.

2. Use of Our Website

By using our website, you agree to use it only for lawful purposes. You agree not to:

Use our website for fraud or illegal activity.
Interfere with the security or operation of the website.
Copy, steal, or misuse our content, images, branding, or product descriptions.
Submit false, misleading, or harmful information.
Attempt to access restricted areas of the website without permission.

We reserve the right to refuse service, cancel orders, or restrict access to our website if we believe someone is violating these Terms.

3. Product Information

We do our best to provide accurate product descriptions, images, prices, colors, sizes, and details. However, we cannot guarantee that every product image or description will be completely perfect at all times.

Product colors may look slightly different depending on your screen, device, lighting, or display settings.

Product measurements may vary slightly due to manufacturing differences.

We reserve the right to correct errors, update product details, change prices, or remove products from our website at any time without notice.

4. Pet Product Safety

Roam-N-Wag! sells pet accessories, but we are not veterinarians or pet medical professionals. Products should be used only as intended and under proper supervision.

You are responsible for choosing products that are appropriate for your pet’s size, age, breed, behavior, and health needs.

Always inspect pet products before use. Stop using any item immediately if it becomes damaged, broken, loose, or unsafe.

For toys, beds, feeders, travel bottles, grooming tools, and other pet accessories, supervision is recommended. No pet product is completely indestructible.

If you have concerns about your pet’s health, allergies, chewing habits, mobility, or safety, please speak with a licensed veterinarian.

5. Orders and Payment

When you place an order with Roam-N-Wag!, you agree that all information you provide is accurate, complete, and current.

We accept the payment methods shown at checkout. Payment must be received and approved before your order is processed.

After placing an order, you may receive an order confirmation email. This email confirms that we received your order, but it does not guarantee acceptance. We reserve the right to cancel or refuse any order for reasons including, but not limited to:

Product availability issues.
Pricing or product listing errors.
Suspected fraud or unauthorized payment.
Shipping restrictions.
Incorrect customer information.

If your order is canceled after payment has been collected, we will issue a refund to the original payment method.

6. Pricing and Availability

Prices are listed in U.S. dollars unless otherwise stated.

We may update prices, discounts, sales, and product availability at any time. We are not responsible for pricing errors, typographical errors, or out-of-stock items.

If an item becomes unavailable after you place an order, we may contact you with options, including a replacement item, delayed shipment, or refund.

7. Shipping and Delivery

Roam-N-Wag! works with third-party suppliers and shipping carriers to deliver orders. Because some products may ship directly from suppliers, delivery times can vary.

Estimated shipping times are provided as a general guide only and are not guaranteed unless clearly stated at checkout.

Shipping times may be affected by:

Supplier processing times.
Carrier delays.
Weather issues.
Holiday volume.
Customs or import processing.
Incorrect shipping information.
Product availability.

Customers are responsible for providing a correct and complete shipping address. Roam-N-Wag! is not responsible for orders delayed, lost, or returned due to incorrect or incomplete address information.

If your package is returned to sender because of an incorrect address, additional shipping fees may apply.

8. Delayed Orders

We do our best to ship orders within the estimated timeframe shown on our website or at checkout.

If an order is delayed, we may contact you with updated information. Depending on the situation, you may have the option to continue waiting, choose a replacement if available, or cancel the order for a refund.

9. Lost, Stolen, or Damaged Packages

If your order arrives damaged, please contact us as soon as possible at [Insert Customer Service Email] with your order number and photos of the damaged product and packaging.

We will review the issue and may offer a replacement, refund, or store credit depending on the situation.

Roam-N-Wag! is not responsible for packages marked as delivered by the shipping carrier but lost or stolen after delivery. If this happens, please contact the shipping carrier directly. We will do our best to help, but we cannot guarantee a replacement or refund for stolen packages.

10. Returns and Refunds

We want you to be happy with your purchase. If you are not satisfied, please contact us at [Insert Customer Service Email] within [Insert Return Window, Example: 30 days] of receiving your order.

To be eligible for a return, the item must usually be:

Unused.
Clean.
In its original packaging, if possible.
Not damaged by the customer or pet.
Returned within the allowed return window.

Some items may not be eligible for return, including:

Used pet beds.
Used grooming products.
Used bowls, feeders, or water bottles.
Personalized or custom items.
Clearance or final sale items.
Items damaged by pets, chewing, scratching, misuse, or normal wear and tear.

Return shipping costs may be the customer’s responsibility unless the item arrived damaged, defective, or incorrect.

Refunds are issued to the original payment method after the return is received and inspected. Please allow time for your bank or payment provider to process the refund.

11. Exchanges

We may offer exchanges for damaged, defective, or incorrect items when available.

If you ordered the wrong size, color, or product, please contact us. We will review the situation and let you know whether an exchange is possible.

Because some products are fulfilled by third-party suppliers, exchange availability may vary.

12. Order Cancellations

If you need to cancel an order, contact us as soon as possible at [Insert Customer Service Email].

We cannot guarantee that an order can be canceled once it has started processing or has already shipped.

If your order has already shipped, you may need to follow our return process after receiving the item.

13. Third-Party Suppliers and Fulfillment

Some products sold by Roam-N-Wag! may be sourced, stocked, packed, or shipped by third-party suppliers, manufacturers, or fulfillment partners.

While we choose our suppliers carefully, we do not directly control every part of the fulfillment process. This means packaging, shipping speed, tracking updates, and product availability may vary.

Roam-N-Wag! remains your point of contact for customer service related to your order.

14. Promotions, Discounts, and Coupon Codes

Promotions, discount codes, and special offers may be available for a limited time.

Discount codes must be entered at checkout to apply. We cannot guarantee that a discount can be added after an order is placed.

Promotions may not be combined unless clearly stated. We reserve the right to cancel, modify, or end promotions at any time.

15. Intellectual Property

All content on the Roam-N-Wag! website, including logos, branding, product descriptions, text, graphics, images, website design, and other materials, belongs to Roam-N-Wag! or its content providers.

You may not copy, reproduce, distribute, modify, or use our content without written permission.

16. Reviews, Comments, and User Content

If you submit a review, photo, comment, or other content to Roam-N-Wag!, you give us permission to use, display, edit, and share that content for marketing, website, social media, or promotional purposes.

You agree not to submit content that is false, abusive, offensive, illegal, or violates someone else’s rights.

We reserve the right to remove or refuse any review or content at our discretion.

17. Privacy

Your use of our website is also covered by our Privacy Policy. The Privacy Policy explains how we collect, use, and protect your personal information.

Please review our Privacy Policy here: [Insert Privacy Policy Link]

18. Limitation of Liability

To the fullest extent allowed by law, Roam-N-Wag! is not responsible for indirect, incidental, special, or consequential damages related to your use of our website or products.

This includes, but is not limited to, damages caused by:

Misuse of a product.
Pet injury caused by chewing, scratching, swallowing, or damaging a product.
Failure to supervise a pet while using a product.
Shipping delays.
Website errors or interruptions.
Third-party carrier or supplier issues.

Our total liability for any claim related to a product or order will not exceed the amount you paid for that specific product.

19. No Warranties

Our website and products are provided “as is” and “as available.”

We do not guarantee that our website will always be error-free, uninterrupted, or secure.

We do not guarantee that every product will meet every customer’s expectations, especially when pet size, behavior, chewing strength, or personal preference may vary.

20. Indemnification

You agree to protect and hold harmless Roam-N-Wag!, its owners, employees, contractors, partners, and suppliers from any claims, damages, losses, or expenses related to:

Your use of our website.
Your misuse of our products.
Your violation of these Terms.
Your violation of any law or third-party rights.
Injury, loss, or damage caused by improper product use.

21. Governing Law

These Terms and Conditions are governed by the laws of [Insert State, Example: Arizona], without regard to conflict of law rules.

Any disputes related to these Terms, our website, or your purchase from Roam-N-Wag! will be handled in the courts located in [Insert County and State], unless otherwise required by law.

22. Changes to These Terms

We may update these Terms and Conditions at any time. When we make changes, we will update the “Effective Date” at the top of this page.

By continuing to use our website after changes are posted, you agree to the updated Terms.

23. Contact Us

If you have questions about these Terms and Conditions, your order, shipping, returns, or anything else, please contact us:

Roam-N-Wag!
Email: jesssterling@yahoo.com
Website: roam-n-wag.store